Club Med Japan Arrival Information

Planning a trip to Club Med Japan? So whether you’re heading to Club Med Tomamu, Club Med Sahoro, Club Med Kiroro Grand, or Club Med Kiroro Peak, this guide is packed with helpful Club Med Japan arrival information to get you from the airport to the resort without any confusion.

Japan is one of those places that runs smoothly… most of the time. But when you’re fresh off a long-haul flight, the last thing you want is to be googling train platforms or fumbling for missing documents. So here’s a practical, no-fuss guide filled with Club Med Japan arrival information to help you get from airport to resort with as little hassle as possible.

Before You Travel

Travel Documents

• Passport must be valid for at least six months beyond your travel date
• A copy of your flight ticket
• A copy of your Club Med booking confirmation
• A visa, if required (Malaysia, Thai and Singapore passport holders do not need a visa for short stays).

Things to Do

• 72 hours before departure, fill in Visit Japan Web or follow our step-by-step guide to help you fill it in easily.
• 24-48 hours before departure: Check in for your flight online.
• Review baggage allowance, flight details, and terminal information.
• Apps to download:
  • Google Translate (with Japanese offline pack)
  • Google Maps or NAVITIME Japan Travel for train routes
  • Club Med to check activity schedules and resort details
  • Japan Official Travel App for transport, toilets, ATMs, and emergency info
• Register a digital Suica card if you’re an iPhone user. The card can be loaded directly through Apple Pay, or with cash at 7-Eleven stores. Alternatively, you can purchase a physical Kitaca card in Hokkaido or Suica card in Tokyo. Both cards can be reloaded and used at many places in Japan, including trains, buses, vending machines, restaurants, and shops. They are practical too, since they help you avoid getting change in coins, which cannot be exchanged once you leave Japan.

Health and Safety

• Travel insurance covering medical and trip cancellation. Malaysian travellers may contact Travelution Holidays to purchase a suitable plan.
• Pack medication in your carry on. Paracetamol, flu and cough medication, plus any prescriptions, as there is no on site medical personnel.

Money

• Currency: Japanese Yen (JPY)
• Travellers may be required to show proof of sufficient financial means upon arrival. This can be in the form of a credit card or cash.
• Club Med is cashless, so any expenses at the resort can be settled by credit card. Outside the resort, credit cards are usually accepted in larger stores, but smaller shops are usually cash only.

Connectivity

• Subscribe to a roaming plan or local SIM cards are available at Chitose airport.
• Free Wi-Fi is available throughout the resort

What to Pack

Clothing

• Base layer – thermal wear
• Mid layer – fleece or wool
• Outer layer – windproof jacket
• Ski gloves
• Beanie
• Neck warmer or scarf
• Ski goggles
• Snow socks
• Swimwear to use swimming pool / Canadian bath
• Evening theme wear (optional). Club Med evening themes are shared one week in advance in the Club Med app.

Foot Wear

• Sports shoes for activities
• Comfortable snow shoes if planning excursions

Extras

• Sunglasses, moisturizer, lip balm and sunscreen
• Adapter plug (Japan uses Type A plugs and 100V – same as the US)
• Medication – painkillers, cold and flu tablets, blister plasters, anti-chafing stick, heat rub or muscle gel, charcoal pills, oral rehydration salts and motion sickness tablets.

Read our blog post on how to pack for a ski trip, complete with tips and a handy checklist to make packing stress-free.

Airport Check-in

• On regular travel days, arrive at the airport at least 2 hours before departure.
• During school holidays, long weekends, or public holidays, plan to arrive 4 hours before departure to avoid long queues
• Please check that you are departing from the correct terminal in KLIA:
  • Malaysia Airlines: Terminal 1. Check-in row H
  • Japan Airlines: Terminal 1. Check-in row J
  • All Nippon Airways: Terminal 1.
    • NH816 (Narita) – Check-in row K
    • NH886 (Haneda) – Check-in row L
  • Thai Airways: Terminal 1. Check-in row K
  • AirAsia: Terminal 2
• If you transit in Tokyo or Osaka, that will be your first entry point into Japan. Your luggage will only be tagged until there.
  • Go through immigration and collect your luggage
  • Clear customs and proceed to the transfer desk
  • Re-check your luggage before continuing your journey to Chitose (CTS).

Arrival at Chitose Airport

International Terminal (for arrivals from outside Japan)

• Follow the signs to Immigration and Baggage Claim
• At immigration, present your passport, Japan Web QR code, and provide fingerprints.
• Collect your bags at the baggage carousel
• Pass through customs (Prohibited items include meat, fruits, and vegetables (unless properly canned), counterfeit goods, restricted medications, and obscene materials. Bringing drones requires prior permission).

Domestic Terminal (for arrivals from Tokyo, Osaka or other Japan airports)

• Collect your bags at the baggage carousel
• Proceed to the arrival hall

If You Booked a Club Med Shared Transfer

• Arrival at the International Terminal:
  • Clear immigration, collect your luggage, proceed to customs and enter the arrival hall
  • Turn left to find the Club Med transfer desk.
  • Register and the staff will advise the time to return for your transfer. 
  • If you miss your booked transfer, you’ll be moved to the next one, subject to seat availability.

• Arrival at the Domestic Terminal:
  • Collect your luggage and proceed to the arrival hall
  • Locate the Club Med transfer desk between gates 4 and 5.
  • Register and the staff will advise the time to return for your transfer. 
  • If you miss your booked transfer, you’ll be moved to the next one, subject to seat availability.

If You Booked a Private Transfer from airport

• Your driver will be waiting at the arrival hall holding a board with your name
• If you are unable to locate the driver at the arrival hall, take a photo of your location and gate number and share it with us.
• The driver tracks your flight status to adjust for any delays.
• Standard waiting time is up to 1 hour after your flight lands.
• If you expect a longer delay, kindly WhatsApp Travelution Holidays so we can assist in coordinating with the driver.

If You Booked a Private Transfer with pick up from a hotel

• Your driver will be waiting near the hotel entrance holding a board with your name
• Please be ready at the lobby at least 15 minutes before the pick up time.

Upon Arrival at the Resort

• Check-in is from 3pm. If you arrive earlier, an early arrival fee applies, which includes lunch.
  • JPY6,000 per adult
  • JPY5000 per teen (12-17 years)
  • JPY3500 per child (4-11 years)
  • Fee is waived for Club Med Silver, Gold, or Platinum members
• You’ll be greeted by the Club Med GOs upon arrival at the resort
• Check-in process includes:
  • Room assignment
  • Resort wristband (works as your key and ID in the resort)
  • Ski pass
  • Orientation briefing about activities, dining, and facilities
• Arrange your ski or snowboard rentals (extra cost) and get fitted for your gear
• Register your private (extra cost) or group ski / snowboard lessons (included)
• Lift and Slope Status
  • Kiroro
  • Sahoro
  • Tomamu
    

Activities

Some activities may be changed depending on the weather or events at the resort. Please check daily timetable in the Club Med app for latest update.

Sports & Wellness

• Ski, snowboard, snow trekking, and fitness classes
• Yoga and meditation sessions
• Swimming pool

Kids & Family

• Registration at 8.30am
• Petit Club (ages 2-3) – Extra Cost 
• Mini Club Med (ages 4–10)
• Teens Club (ages 11–17)

Evening Entertainment

• Nightly shows performed by G.Os 
• Themed parties and live music

Facilities

Ofuro / Onsen

• Ofuro is available in Kiroro Peak, Tomamu and Sahoro
• Onsen and Ofuro is available in Kiroro Grand
• Guests are required to disrobe fully before entering the ofuro or onsen.

Laundry

• Self service laundry machines are available in the resort.
• Coins can be changed at the machine or reception depending on resort.
• Detergent is available at the vending machine or at the Club Med boutique

Departure and Check-Out

Check-Out Time

• Vacate your room by 10:00 AM
• Continue to enjoy the resort facilities until your departure, with lunch included.
• Late check-out subject to availability and extra charge. Requests should be made at least 1 day in advance.

What to Do Before Leaving

• Return room key/wristband/ski pass
• Settle any extra charges (spa, excursions, boutique purchases, etc)
• Leave your luggage outside your room at least 1 hour before departure and inform reception for pick-up.

If You Have a Club Med Transfer

• Check the TV near the reception to confirm your departure time.
• Be ready in the lobby at least 15 minutes before departure to identify your luggage.

If You Booked A Private Transfer

• Be ready in the lobby at least 15 minutes before pick-up.
• Your driver will be waiting at the entrance holding a board with your name
• Departure from the resort by 3pm
• If bad weather is expected, it’s best to allow extra time and be prepared to leave earlier to avoid delays.

Tips for a Smooth Trip

Here’s a quick checklist to keep handy:

• Keep your passport and booking info easily accessible
• Bring a small coin purse or wallet for change
• Don’t rely too much on Google Translate for menus — pictures help more
• Onsen and ofuro rules (no swimwear, no tattoos, clean before entering)
• If you’re arriving at night, pack a change of clothes and toothbrush in your carry-on
• Some convenience stores and places accept cards, but not all. Withdraw cash at the airport or use 7-Eleven ATMs
• Tipping is not expected. It can actually confuse or embarrass staff
• Recycling bins are everywhere, and people follow the rules
• People are quiet on public transport. Keep phone calls and chatting to a minimum
• Language barrier is real, especially outside major cities. But most people will try their best to help

Club Med Japan Arrival Information

Having the right Club Med Japan arrival information means you can go from the airport to the mountains without second-guessing anything.

From the efficient airports to the smooth transfers, everything is designed to get you into holiday mode as fast as possible. Just sort out your documents, pack smart, and give yourself a bit of buffer time. Once you arrive, the warm welcome, snowy slopes, and all-inclusive comfort will take care of the rest.

Whether it’s your first ski trip or a return to Japan’s powdery magic, Club Med makes the whole journey feel easy.

Now all that’s left? Zip up that suitcase and start counting the days. 🗓️