Club Med Tomamu

Most travelers fly into New Chitose Airport (CTS) in Sapporo. From the airport, the most convenient option is the dedicated Club Med coach transfer, which takes approximately 120 minutes depending on road conditions.

Alternatively, you can take the JR Express train directly to Tomamu Station, where a complimentary resort shuttle bus waits to transfer you to the resort (a short 5-minute drive).

• Check-in: Your room will be ready starting at 15:00 PM.

• Check-out: Room keys must be returned by 10:00 AM.

• Maximizing your last day: If your airport shuttle leaves later in the afternoon, you can securely store your luggage in the resort’s holding room. You are fully welcome to keep enjoying the open bars, restaurants, and facilities until your departure bus arrives.

Yes! This is incredibly convenient for drying out under-layers or packing light. The resort features self-service, coin-operated washing machines and dryers.

Please note that there is no medical clinic or doctor on-site at the resort.

For basic first aid, the resort can assist with minor bandages, but if you require a doctor or face a medical emergency, you will need to go to a hospital. The resort’s Reception team is fully trained to handle these situations and will immediately assist in making arrangements and coordinating transport to the nearest hospital.

• Travelution Tip: Because medical care and hospital transfers in Japan are exceptionally costly for foreigners, comprehensive travel insurance that covers alpine winter sports is a complete must. If you do need to go to the hospital, we strongly advise contacting your travel insurance provider immediately before you arrive at the hospital. Most insurance companies require you to activate a claim or obtain pre-authorization first so they can coordinate directly with the Japanese hospital for cashless payment or smooth reimbursement.

It depends on the time of day. For Late Lunch, Haku operates on a walk-in, a la carte basis with no reservations needed, perfect for a relaxed bowl of ramen after a long morning session.

For the evening Yakiniku barbecue dinner, reservations are strictly mandatory and highly sought after. You can secure your dinner table at the resort reception desk upon check-in.

The kitchens and restaurants at Club Med Sahoro are not Halal-certified. Because the resort serves an international guest base and showcases regional Japanese cuisine, pork and alcohol are widely prepared and openly served throughout the buffet lines, bars, and specialty dining venues.

However, Muslim guests can navigate the dining options comfortably using these alternatives:

• Seafood & Vegetarian Options: The main buffet restaurant, The Daichi, features a rotating spread of international and Japanese dishes, including a prominent fresh seafood selection (such as locally caught sashimi, sushi, and crabs) and standalone vegetarian options. Live noodle stations allow you to customize bowls with seafood or vegetable broths.
• Custom Dietary Support: Upon arrival, you can speak directly with the Restaurant Manager or Head Chef. The culinary team is highly accommodating and can frequently arrange for pork-free and alcohol-free dishes to be specially prepared for you, or guide you through the ingredients used in the daily rotations.
• Tip: Traditional Japanese cooking frequently utilizes mirin or cooking sake in marinades, and dashi broths often rely on bonito fish flakes but can sometimes be blended with meat stocks. Always check with the station chefs to confirm the ingredients before helping yourself from the main buffet or booking a table at the Mina Mina Izakaya.