Flying to Bali for a Club Med holiday? This guide takes you from preparing your travel documents to meeting your transfer, checking in at the resort and planning your departure. Keep it handy on your phone so the practical details are easy to find when you need them.
Club Med Bali is in Nusa Dua, around 20 minutes from Ngurah Rai International Airport in light traffic. Journey times vary, so use the pickup time and meeting instructions in your own confirmation.
Jump to the part you need
- Before you fly
- What to pack
- Leaving from Malaysia
- Arriving at Ngurah Rai Airport
- Meeting your transfer
- Checking in at Club Med Bali
- Useful information during your stay
- Departure day
- Contacts and official links
Before you fly
Keep your travel documents together
Save these on your phone and keep an offline copy where possible:
- Your passport.
- Flight tickets, including the return or onward journey.
- Club Med booking confirmation.
- Transfer confirmation, meeting point and contact details.
- Any visa or electronic entry record required for your nationality and trip.
- Your All Indonesia declaration QR code.
- Bali tourist levy confirmation, where applicable.
Malaysian ordinary passport holders travelling for tourism can use Indonesia’s visa-free entry route for visits of up to 30 days. This stay is not extendable. A passport valid for at least six months on arrival and a return or onward ticket are among the requirements. An eligible Malaysian tourist does not need to buy a visa on arrival merely for a short visa-free holiday. See the Indonesian Immigration information on visa-free visits and visitor visa categories.
Visa-free entry and airport autogate access are separate matters. Eligible electronic-passport holders may use the autogates when their immigration record meets the current requirements. Follow airport staff directions and use a staffed counter if assistance is needed. See our Bali autogate guide for an overview, and check the current official eligibility and electronic-registration instructions before travelling.
Check that your passport meets the current validity requirement and that the name and passport number used for your booking and entry records match the passport you will carry.
Complete the arrival declaration
Complete the official All Indonesia arrival declaration from three days before arrival. Save the QR code on your phone so it remains available without mobile data. All Indonesia combines the routine immigration, customs, health and quarantine declaration for international arrivals. It has been required nationwide since 1 October 2025. The ministry’s All Indonesia announcement explains the rollout.
For help with the form, follow our step-by-step All Indonesia guide. The declaration is separate from your visa-free registration or visa.
Arrange the Bali tourist levy
Foreign visitors to Bali pay a separate tourist levy of IDR 150,000. Visa-free entry does not remove this levy. The official guidance recommends paying before arrival through the Love Bali website and retaining the receipt or QR code. See Indonesia’s Bali visitor regulations for the levy overview.
Check your flight and transfer together
Before departure, confirm:
- Your arrival airport, terminal and flight number.
- Whether your booking includes a Club Med shared transfer or a separate private transfer.
- The meeting point and local contact number shown in your confirmation.
- Your baggage allowance, including any oversized items.
- A phone number on which the transfer team can reach you after landing.
If your flight schedule changes, let Travelution know so the transfer arrangement can be checked.
Connectivity, money and insurance
Arrange roaming, an eSIM or another mobile-data option before the trip if you would like to be connected as soon as you land. SIM services are also available at the airport.
Indonesia’s currency is the rupiah. Club Med operates a cashless resort account, but a card and some rupiah are useful for purchases outside the resort. DuitNow or Touch ‘n Go payments may work at participating Indonesian QRIS merchants, but acceptance varies.
Choose travel insurance that suits your holiday and any activities or excursions you plan to join. Malaysian travellers can contact Travelution about travel insurance.
What to pack
Tropical holiday essentials
- Light, breathable clothing.
- Swimwear and a beach cover-up or sarong.
- Sandals or flip-flops.
- Sports shoes for activities.
- Comfortable shoes for outings beyond the resort.
- Sunscreen, sunglasses and a hat.
- Insect repellent.
- A small waterproof bag for beach or boat outings.
- Personal medication and copies of relevant prescriptions.
Check your device’s voltage rating and bring a suitable travel adapter if needed.
Evening themes are optional. Check the Club Med app closer to departure if you would like to pack for the themes offered during your stay.
Keep swimwear, a change of clothes, medication and other first-day essentials in an accessible bag, especially if you expect to arrive before your room is ready.
Leaving from Malaysia
Check in online when your airline opens check-in, then review its latest terminal, counter and baggage-drop instructions. Check-in rows can change, so use the airline app and airport departure screens rather than an old screenshot.
Allow enough time for check-in, security and immigration. Add extra time during school holidays, long weekends and other busy travel periods.
At Kuala Lumpur International Airport, Malaysia Airlines and Batik Air use KLIA Terminal 1, while AirAsia uses Terminal 2. Confirm the terminal on your own ticket before travelling to the airport.
Arriving at Ngurah Rai Airport
Immigration and baggage collection
- Follow the signs to immigration.
- Use the autogate if your passport and electronic entry record are eligible, or follow an officer’s direction to a staffed counter.
- Collect all checked luggage from the baggage carousel.
- Complete customs and enter the arrivals hall.
Keep your passport, entry details and All Indonesia QR code accessible until the arrival formalities are complete. If the autogate cannot process your passport, an immigration officer can help at a staffed counter. This does not change your visa-free eligibility.
Follow the official customs guidance for items that need to be declared or cannot be brought into Indonesia. If you are carrying medication, food, a large amount of currency or specialist equipment, check the applicable rules before departure.
Meeting your transfer
If your booking includes a Club Med transfer
After entering the arrivals hall, look for the Club Med signage and representative. Register with the representative, confirm the vehicle arrangement and keep your luggage with you until directed otherwise.
The drive to Club Med Bali can take around 20-30 minutes. Bali traffic can change the journey time, so it is helpful to keep your evening flexible after a late arrival.
If you booked a private transfer
Follow the meeting instructions supplied with your private-transfer confirmation and look for your driver or representative as described there. If you cannot locate the driver, contact the number in your transfer confirmation and share the nearest gate or visible sign.
If your flight is delayed or cancelled
Club Med and our private transfer providers monitor your flight and adjust airport pick-up arrangements if it is delayed. If your flight is cancelled, please send Travelution your new flight details as soon as they are confirmed. We will do our best to arrange a replacement transfer, subject to availability. Last-minute changes may incur cancellation charges or additional transfer costs. We recommend travel insurance that covers travel disruptions. Keep any receipts and supporting documents in case you need to submit a claim, subject to your policy’s cover and terms.
Checking in at Club Med Bali
The Club Med team, known as G.O.s, will welcome you and guide you through check-in. Have your passport and booking confirmation ready.
The team will explain your room arrangements, resort wristband, current dining locations and daily activities. Ask where to store your luggage and which facilities you can use if the room is not ready when you arrive.
Current resort update
Information checked on 31 October 2026. The Agung main restaurant remains closed for rebuilding after a fire. During the current restriction, the resort welcomes guests aged 12 and above only, and children’s clubs, including teen programmes, are unavailable.
For a family stay in late May 2027, the exact resumption date still needs confirmation: the Club Med Malaysia maintenance notice gives 28 May as the restriction endpoint, while its FAQ and the UK notice give 31 May. Confirm under-12 acceptance and the specific children’s programme for your stay before booking.
Alongside The Agung rebuilding, land-sports facilities are being enhanced. Pickleball courts are already open; additional padel courts are currently scheduled to be available from 9 November 2026. Other operating facilities remain available, with possible noise near the works and the main pool.
Dining is operating through temporary arrangements while Agung is rebuilt. Check the Club Med app or ask reception for the meal locations, opening times and any dinner reservation requirement during your stay.
For our first-hand account of the resort, rooms, food and Nusa Dua location, read the Club Med Bali review.
Useful information during your stay
Dining and dietary needs
The Club Med app and the resort’s daily information are the best places to check current restaurant and bar times. If you have dietary requirements or allergies, speak with the resort before travelling and introduce yourself to the restaurant team after arrival.
Activities
The programme can include racquet sports, archery, golf, flying trapeze, fitness sessions, yoga, swimming and water activities. Availability depends on the daily schedule, weather, sea conditions and age requirements.
Use the Club Med app or activity desk to check session times, registration and any separate charges. The new pickleball courts are already open. Additional padel courts are currently scheduled to be available from 9 November 2026; check the programme for your stay.
Families and children’s programmes
Club Med Bali’s normal family programme has included Baby Club Med, Petit Club Med, Mini Club Med and teen activities. These services are unavailable during the current rebuilding restriction, when the resort welcomes guests aged 12 and above only. Official notices differ on the late-May 2027 endpoint, so the exact return of each programme needs confirmation for your dates.
For a future family stay after the restriction, confirm the age group, availability and any additional charge for the programme you need before booking.
Wi-Fi and resort account
Wi-Fi is available around the resort. Extra purchases such as spa treatments, excursions, boutique items and premium options can be charged to your resort account. Ask reception how and when the account should be settled.
Exploring Nusa Dua
The Nusa Dua location makes it easy to combine resort time with shopping, a meal or a massage outside. Ask reception about current transport options and opening arrangements before setting out.
Departure day
The day before you leave
- Confirm the transfer pickup time and meeting point.
- Leave your luggage outside your room at check-out time or at least one hour before your transfer departure, whichever comes first, and call reception for collection. Club Med will bring it to the lobby.
- Settle or review any additional resort charges.
- Check your flight, terminal and traffic conditions.
- Ask about late check-out if you would like to keep the room longer. It is subject to availability and any applicable charge.
On departure morning
Check out of your room by 10am. Lunch is included on departure day, and resort facilities remain available until your transfer.
Room check-out, lunch and transfer pickup are separate timings. Leave your luggage outside your room at check-out time or at least one hour before your transfer departure, whichever comes first, and call reception for collection. Club Med will bring it to the lobby. Before leaving, check that all your bags are present and belong to you. Confirm when to return the wristband.
Leaving for the airport
If you are using a Club Med transfer, check the departure information at reception and be in the lobby at least 15 minutes before pickup.
For a private transfer, follow the time on your confirmation. Allow for traffic and the airline’s airport check-in guidance, particularly during holidays or poor weather.
Contacts and official links
Club Med Bali Kawasan Pariwisata Lot 6, Nusa Dua, Bali 80363 Telephone: +62 361 771 521
Transfer help Use the local contact number supplied in your transfer confirmation.
Travelution assistance Contact Travelution Holidays or use the WhatsApp link supplied with your booking if you need help coordinating a Travelution-arranged transfer.
Official travel steps
With the forms completed, transfer details saved and a few first-day essentials kept within reach, the journey into Nusa Dua is straightforward. Once you arrive, let the Club Med team show you around and settle into the holiday at your own pace.
