Refund Policy
Customers making a booking or purchase with Travelution Holidays are deemed to have read and accepted the Terms & Conditions.
Travelution Holidays cancellation and refund policy is in accordance with suppliers’ terms and conditions. Request for cancellation and refund must be made directly to Travelution Holidays by the person making the booking. For security purposes, third party requests will not be entertained.
Certain products or services are non-refundable, non-changeable or non-transferable after purchase. These items include and are not limited to:
- Promotional or restricted flight tickets, cruises, hotels, etc.
- Airline seating, meals, excess baggage, etc.
- Entrance tickets
- Theme Park tickets
- Meal vouchers
- Hotel vouchers
- Transportation tickets (Bus, train, etc.)
- Concert tickets
- Sim Cards
- Travel insurance
- No-show on flights, hotels, cruises, etc.
Please ensure you are aware of the terms and conditions before making a booking or purchase.
A refund can be in the form of a credit note or cash depending on the supplier. A cash refund will be done in the same mode of payment after deducting cancellation charges, administration fee, cost of gifts or vouchers, credit card merchant fee and/or bank charges. (Example: if payment was made by credit card, the refund will be to the credit card). Suppliers may take up to 6 months to process refunds. Travelution Holidays’ administration fee of MYR250 per person will apply to process refunds.
