Planning a Club Med getaway is incredibly exciting, and having total peace of mind about your trip makes it even better.
When you book through Travelution Holidays, we make sure you’re covered from day one. As soon as your reservation is locked in, we’ll send you everything you need to easily verify your Club Med booking.
Before the required payment, you can verify your booking only on the Club Med website. For bookings made more than 60 days before travel, a deposit is required; for bookings made within 60 days of travel, full payment is required. After that payment has been received and the booking validated, you can view it in the My Club Med app.
This guide explains how to use your Club Med file number to check your booking details and itinerary. The screenshots are examples: document layouts, button names and available services can change. Follow the labels shown for your own booking.
Step 1: Locate Your Club Med Booking Confirmation
After confirming your trip with Travelution Holidays, you’ll receive a Club Med confirmation PDF. This document holds all the essential information about your booking, including your unique booking file number, which you can use to retrieve your booking on the Club Med website before payment, and in the My Club Med app after the required payment and validation.
Here’s what to look for:
| Number | What You Will See |
|---|---|
| 1 | Your Club Med Resort Location |
| 2 | Your Name (with Travelution Holidays listed as your agent) |
| 3 | Your Club Med Booking File Number |
| 4 | Your Club Med Client Number (also your Club Med Great Members ID) |
| 5 | Names of everyone in your booking (Last name: IN UPPERCASE) |
| 6 | Per-Person Package Price |
| 7 | Your room type selection. Example, “Superior Room, Occupancy: 2 people” |
| 8 | The Total Package Price |
💡 Note: If you see a line item such as “Structural promo by day”, this refers to a promotional discount applied to the standard Club Med rate. It is included for reference only, and has already been factored into your total package price.
Step 2: Verify Your Booking on the Club Med Website Before Payment
Use the official Club Med website to check your reservation before paying the required deposit or full payment. The app is for viewing the booking after that payment and validation. A booking File Number identifies a particular trip; it is different from your Client or GM Number.
Open your preferred browser and navigate to clubmed.com.my.
The steps and screenshots below illustrate website verification. You do not need app access to check your reservation before payment.
On the website, open the account or person icon and choose Sign In.
Choose the with file number or booking-file option shown on the sign-in screen.
Enter the labelled File Number from your confirmation and the traveller’s name exactly as recorded on the booking. Complete both First Name and Last Name if those fields are shown, then choose Log In.
Step 3: Verify Your Club Med Booking Summary
Once you’re signed in on the website, you’ll see a snapshot of your Club Med holiday. The tables below explain the example screens.
| Number | What You Will See |
|---|---|
| 1 | Summary of your trip: travel dates, number of guests |
| 2 | “Transport” refers only to flights or ferry tickets (Club Med airport transfers are not indicated here) |
| 3 | Click “Details of My Stay” to see more |
Under “Details of My Stay”, you’ll find:
| Number | What You Will See |
|---|---|
| 4 | Your full booking details again, including transport booked |
| 5 | Full names and dates of birth of all travellers |
| 6 | How much time you have left to confirm your booking |
| 7 | Access to your Club Med confirmation documents (available after the required deposit or full payment and validation) |
| 8 | “Confirm My Option” button. Once clicked, you’ll see a prompt asking you to contact Travelution Holidays to finalise your booking |
⚠️ Reminder: Since your booking was made through Travelution Holidays, you won’t be able to confirm or pay online. You’ll be prompted to contact us to complete payment and lock in your stay.
Step 4: What Happens After Payment?
For bookings made more than 60 days before travel, pay the required deposit. For bookings made within 60 days of travel, pay in full. Once that payment is received and your booking is validated by Club Med, you’ll be able to:
- Download your official confirmation documents
- View your booking in the My Club Med app
You can download My Club Med from the Apple App Store or Google Play. The app offers booking-file and customer-account sign-in, but its menus and available functions may differ from the website. See our My Club Med app sign-in guide for the two login routes.
App access is not an instant-payment confirmation. If the booking is not visible after payment, contact Travelution Holidays so we can check the payment and booking validation with you.
Step 5: Verifying Flight Bookings
If you booked a Club Med flight package, here’s how it works:
- Payment is required within 24 hours
- Your tickets will be issued upon receipt of passport copy and payment
You can verify your flight booking directly with the airline:
- Visit the airline’s website
- Look for “Manage Booking” or “My Trips”
- Enter your booking reference and name
- Double-check that everything matches what Travelution Holidays sent you.
Step 6: Airport Transfers & Arrival Info
Depending on what you’ve booked, here’s what to expect:
- Club Med Flight Packages: Airport transfers are included
- Club Med Bintan Ferry Package: Jetty-to-resort transfers are included too
- Room + Transfer Packages: Your transfer section unlocks after payment is completed and your booking is validated
To submit your arrival details, follow the same login steps above and:
- Go to Details of My Stay
- Scroll to Facilitate Your Arrival
- Click Start Now
- Under Transfer, click Complete to submit your flight details
Don’t feel like doing it yourself? Just message us. We’re happy to do it for you.
Frequent Asked Questions – Quick Answers
Can I verify my booking using the Club Med app?
Where can I find my Club Med booking file number?
What if I see a mistake in my booking?
Is Travelution Holidays an official Club Med partner?
What if there’s an issue with my flight booking?
Verify Your Club Med Booking and Travel With Confidence
Your holiday should start the moment you book. By taking a few minutes to verify your Club Med booking with the steps above, you’re setting yourself up for a smooth, stress-free getaway.
If you’re feeling unsure or just want a helping hand, the team at Travelution Holidays is here for you, before you go, while you’re there, and even after you return.
Ready to start your Club Med adventure? Drop us a message, and we’ll take care of the details so you can focus on enjoying every moment.
