My Club Med App Login: File Number vs GM Number

Sign in to the My Club Med app using the correct booking or customer-account details, with clear File Number vs GM Number guidance and troubleshooting tips.
My Club Med App

Whether you are preparing for Club Med Phuket or a ski holiday at Club Med Sahoro, the My Club Med app can help you find resort information, activity programmes and dress codes. Download it from the Apple App Store or Google Play.

Club Med’s official app listings describe two ways to sign in: your booking File Number or your customer account. These are different routes, and a booking File Number is not the same as a Client or GM Number.

Staying at a Club Med resort in China? You can sign in to the My Club Med app, but resort information for Club Med resorts in China is currently not available in the app. This is a content limitation, not a sign-in failure. For practical travel information, use our Club Med China arrival guide.

Guide reviewed: 29 October 2026. App layouts, button names and fields can vary by version and country. The steps below explain which details to use; follow the labels actually shown on your screen.

File Number vs Client or GM Number

  • File Number / Booking File Number: the reference for a particular booking. Look for that labelled field on your Club Med sales document or confirmation.
  • Client Number / GM Number: your customer or Great Members account identifier, rather than the reference for one holiday.

Copy the labelled reference exactly. Do not choose a number just because it has a particular prefix, length or position on the document. Our Club Med booking-verification guide shows the separate booking and client references.

2 Ways to Sign In to the My Club Med App

Method 1: Customer account

Use this route if you have a Club Med customer account and password.

  1. Choose the customer-account sign-in option.
  2. Enter your registered email address. If the field also offers GM Number, you can use that customer identifier instead of your booking File Number.
  3. Enter your password and follow the sign-in prompts.

Forgotten your password? Use the password-recovery option on the official sign-in screen and follow its instructions. Do not share your password or a one-time code with Travelution or anyone offering to troubleshoot.

Method 2: Booking File Number

Use the booking-file route to retrieve a particular stay, following the fields offered by the current app.

  1. Choose the option for a File Number or booking reference.
  2. Copy the File Number from your Club Med sales document or confirmation. Do not substitute the Client or GM Number.
  3. Enter the traveller’s name as recorded on the booking. If the form shows First Name and Last Name, complete both fields.
  4. Review the details and follow the on-screen prompts. If the name format is unclear, ask Travelution Holidays to check the booking record.
My Club Med App - How to Login in Using Mobile Phone
Illustrative booking-file login screens. Follow the labels in your current app version.
My Club Med App - Accept Terms and Conditions
Illustrative terms screen. Read the current terms and prompts before continuing.

If you cannot sign in or see your stay

  • Check the route and reference. A customer account and a booking file use different identifiers. Check spelling and accidental spaces against the original document.
  • Check the selected stay. If the app lists more than one trip, select the holiday you need. Menu wording may differ from older screenshots.
  • Try basic app checks. Check your internet connection, install available updates from the official store and reopen the app. These checks may help, but they do not guarantee that a booking will appear.
  • Ask for help if the problem continues. Travelution Holidays can check the booking reference and guest details for a booking made with us. For an app error, use Club Med’s support contact in the official app-store listing. Share the error message and app version, not your password.

Signing in is not proof of payment or confirmation. Check your booking documents and payment status separately. A login problem is not a reason to create a duplicate reservation.

App access and Easy Arrival are different

Resort information in the app and the Facilitate Your Arrival / Easy Arrival service are not the same thing. Pre-arrival services, timing and available options depend on the resort and booking. Follow the availability shown for your stay and any instructions from Club Med or Travelution; do not assume a missing pre-arrival form means your login has failed.

Frequently Asked Questions about My Club Med App

Is my File Number the same as my GM Number?
No. The File Number identifies a booking. The Client Number or GM Number identifies your customer or Great Members account. Use the identifier requested by the sign-in field; do not substitute one for the other.
Where can I find my Club Med booking File Number?
Look for the field labelled File Number or Booking File Number on your Club Med sales document or confirmation. Copy it exactly. Do not identify it solely by its length, prefix or position on the page. Ask Travelution Holidays if the labels are unclear.
Which name should I enter for booking-file login?
Use the name as recorded on the Club Med booking and complete the fields shown. If the form asks for First Name and Last Name, fill in both. Ask for help if the booking’s name format does not fit the fields.
Can I use the app before my booking is fully paid?
Before the required payment is made, verify your booking on the Club Med website only. More than 60 days before travel, the required payment is the deposit; within 60 days, full payment is required. Your booking can be viewed in the app after the required payment has been received and validated, but the update may not appear immediately. Signing in does not itself prove your payment or booking status; contact Travelution Holidays if you need confirmation.
What if my booking is missing or I cannot sign in?
Check the login route, identifier and booking-name spelling. If several stays are listed, select the correct one. Update and reopen the app, then contact Travelution Holidays about booking details or Club Med through the app-store support channel about an app error. Do not create another booking just to resolve a login problem.
Why can I sign in but not see resort information for a Club Med resort in China?
Guests visiting Club Med resorts in China can sign in to the My Club Med app, but resort information for these resorts is currently not available in the app. This is a content limitation, not a sign-in failure. Use Travelution Holidays’ Club Med China arrival guide for practical travel information.

Ready for your holiday?

Before departure, check your stay details and the resort information available in the app. Keep your booking confirmation accessible as well, and contact us if any names, dates or arrangements need correcting.

Picture of Eugene Ooi

Eugene Ooi

Eugene Ooi is the Co-Founder of Travelution Holidays and a Club Med travel specialist in Malaysia. He has worked in travel since 1996, beginning with KLM on 01 August 1996, moving to Holiday Tours on 18 January 2010 and starting Travelution on 09 March 2022. His recommendations combine this practical industry knowledge with repeated personal visits to Club Med resorts across Asia and the Maldives. Eugene first Club Med was Bali in April 2010. His completed trips also include Club Med Phuket, Cherating Beach, Lijiang, Kani, Finolhu and Urban Oasis Taicang, as well as all four Club Med resorts in Hokkaido: Tomamu, Sahoro, Kiroro Grand and Kiroro Peak. He uses those visits to explain the details that matter when choosing a holiday, including the atmosphere, season, location and how different resorts suit different travellers. Note: Product details can change, so Travelution checks current operating information separately from Eugene's first-hand observations.