Whether it’s your first visit or you’ve been before, knowing what to expect on arrival makes the whole journey easier. Club Med Bintan is just a short ferry ride from Singapore, but there are a few details worth noting in advance. From visa requirements and ferry procedures to tips on what to pack, this Club Med Bintan Arrival Information will help you start your holiday relaxed and stress-free.
Entry instructions checked: 29 October 2026. This guide covers the Singapore–Bintan ferry route. Prepare for entry into both countries, including your return to Singapore. Your passport, visa and booked transfer arrangements determine the documents you need.
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Before You Travel
Travel Documents
- For foreign visitors, Indonesia requires at least six months of passport validity from arrival. Bintan Resort Ferries specifies 186 days remaining at the time of travel. Check validity for both sailings and any flight connections.
- A copy of your Club Med booking confirmation
- Your confirmed ferry tickets and return or onward travel details. Check which ferry and resort transfers are included in your Club Med booking; arrange any excluded transport separately.
- A visa, if required for your passport and purpose of travel. Malaysian passport holders are eligible for a non-extendable tourist visit of up to 30 days under Indonesia’s visa-exemption rules. Other travellers should check their own eligibility; residence in Malaysia does not itself confer this exemption. Check Singapore entry requirements too.
Things to Do
- Complete the All Indonesia declaration from three days before your arrival in Indonesia (D−3), and finish it before arrival. Use the free official website or app on Google Play or App Store. See our All Indonesia Arrival Card walkthrough. For the Singapore–Bintan ferry route, use the actual details on your ticket and booking. The following are guidance, not a substitute for the live form:
- Mode of Transport: Sea
- Purpose of Travel: Holiday/Sightseeing/Leisure
- Place of Arrival: LAI – Bandar Bentan Telani Lagoi Port
- Type of Vessel: Ferry
- Residence Type: Hotel
- Name of Hotel: Others / Club Med Bintan
- Hotel address/location: Use the Club Med Bintan address on your confirmation in Sebong Lagoi, Teluk Sebong, Bintan Regency, Riau Islands. Select the matching option offered by the current form; do not guess a different city if the options have changed.
- For each arrival into Singapore, submit the free SG Arrival Card within three days including the arrival day. For example, for arrival on Friday, submit from Wednesday. This is based on arrival in Singapore, not departure from home. Airside transit without immigration clearance is exempt, but travelling to Tanah Merah Ferry Terminal requires entry into Singapore. Singapore citizens, permanent residents and long-term pass holders are exempt only when entering through land checkpoints, not when arriving by air or sea.
- Download the Club Med app on App Store or Google Play to get the latest activity schedules
Health and Safety
- Travel insurance covering medical and trip cancellation. Malaysian travellers may contact Travelution Holidays to purchase a suitable plan.
- Pack medication and prescriptions in carry-on. Bring motion sickness pills if needed.
Money
- Currency: Indonesian Rupiah (IDR). Carry some IDR for local expenses and confirm accepted payment methods before making a purchase.
- Carry accessible funds for your stay and supporting booking or onward-travel documents. Check any financial-evidence requirements for your specific visa or entry route; a single cash amount should not be assumed to apply to every traveller.
- Touch N Go (Alipay), PayNow and Duitnow (QRIS) are accepted at selected merchants in Indonesia.
- Club Med is cashless, but it’s a good idea to carry some small bills for personal expenses outside the resort.
Connectivity
- Subscribe to a roaming plan or tourist SIM cards are available at Bandar Bentan Telani Ferry Terminal
- Free Wi-Fi is available throughout the resort
What to Pack
Clothing
- Light, breathable clothes for tropical weather
- Swimwear (bring at least two sets)
- Light cover-up or sarong for the beach and pool
- Evening theme wear (optional). Club Med evening themes are shared one week in advance.
Foot Wear
- Flip-flops or sandals
- Sports shoes for activities
- Comfortable walking shoes if planning excursions
- Water shoes for snorkelling
Extras
- Sunglasses, hat, and sunscreen
- Insect repellent
- Waterproof bag for snorkeling
- Adapter plug (Bintan uses European two-pin type E/F plugs and the UK three-pin type G plugs. Voltage is 220–240V)
Tanah Merah Ferry Terminal Check-in
- Arrive at the ferry terminal at least 1.5 hours before departure.
- During school holidays, long weekends, or public holidays, plan to arrive 2 hours before departure to avoid long queues
- Head to the Bintan Resort Ferries check-in counter. Present your passport to receive your boarding pass, then drop off your luggage.
- Next, proceed to immigration clearance.
- After clearance, wait in the boarding lounge until your ferry is called for boarding.
- Bintan Resort Ferries lists the crossing at approximately 1 hour 10 minutes. Bintan is one hour behind Singapore; use the local departure and arrival times shown on your ticket.
Arrival at Bandar Bentan Telani Ferry Terminal
Immigration and Custom Clearance
- Follow the signs to Imigrasi (Immigration) and Pengambilan Bagasi (Baggage Collection)
- Have your passport, visa if required, Club Med booking confirmation, onward or return ticket and All Indonesia QR code ready. Follow the immigration and customs officers’ instructions.
- Collect your bags at the baggage carousel
- Pass through customs (Indonesia is strict on things like drugs, substances, pornographic materials, counterfeit goods and endangered wildlife products)
- Proceed to the Club Med counter at the end of the arrival hall, just before the exit.
- Travel time from Bandar Bentan Telani Ferry Terminal to Club Med Bintan is about 20 minutes.
Upon Arrival at Club Med Bintan
- You’ll be greeted by the Club Med GOs with a warm Indonesian welcome.
- Check-in process includes:
- Room assignment
- Resort wristband (works as your key and ID in the resort)
- Orientation briefing about activities, dining, and facilities
During Your Stay
Restaurants & Bars
The dining hours below are reference information from our earlier guide, not a guarantee for your stay. Check the current Club Med app or reception schedule on arrival. If you have dietary restrictions, tell the restaurant manager or head chef before dining.
- Waterfall – Main Restaurant
- 07:00 – 10:00 – Breakfast
- 12:00 – 14:00 – Lunch
- 18:30 – 21:00 – Dinner
- Terrace Gourmet Club – Specialty Restaurant
- 10:00 – 16:30 – All Day Dining
- 18:45 – 21:15 – A la Carte Dinner (Reservations Required)
- Pondok Ria Food Stall
- 16:30 – 18:00 – Tea Time
- 21:30 – 23:00 – Supper
- Bars
- 09:00 – 00:00 – Santai Bar
- 09:00 – 16:00 – Panorama Bar
- 10:00 – 23:00 – Matahari Beach Bar
Activities
Some activities may be changed, or suspended depending on the weather and sea conditions. Please check daily timetable for latest update.
Sports & Wellness
- Badminton, squash, tennis, basketball, padel, ping pong, futsal, beach volleyball, golf, archery, wall climbing and flying trapeze, subject to the resort’s current programme.
- Yoga and meditation sessions
- Aqua gym, snorkelling, kayak, swimming pool activities
Kids & Family
- Registration at 8.30am
- Petit Club (ages 2-3) – Extra Cost
- Mini Club Med (ages 4–10)
- Teens Club (ages 11–17)
Evening Entertainment
- Nightly shows performed by G.Os
- Themed parties and live music
Departure and Check-Out
Check-Out Time
- Vacate your room by 10:00 AM
- Continue to enjoy the resort facilities until your departure, with lunch included.
- Late check-out subject to availability and extra charge. Requests should be made at least 1 day in advance.
What to Do Before Leaving
- Submit a new SG Arrival Card for your return arrival in Singapore, within three days including that arrival day. This includes Singapore citizens, permanent residents and long-term pass holders returning by ferry. The resident exemption applies to land checkpoints, not this sea arrival.
- Return room key/wristband
- Settle any extra charges (spa, excursions, boutique purchases)
- Leave your luggage outside your room at least 1 hour before departure and inform reception for pick-up.
Transfer from Club Med Bintan to Bandar Bentan Telani Ferry Terminal
- Check the TV near the reception to confirm your departure time.
- Be ready in the lobby at least 15 minutes before pick-up.
- For an onward international flight from Changi, Bintan Resort Ferries requires the return ferry to arrive in Singapore at least five hours before flight departure. Allow additional margin for your circumstances and possible weather or immigration delays; this is not a guaranteed connection.
Contact Information
Club Med Bintan
Lot A11 Jalan Perigi Raya Lot A11 Lagoi Bintan Utara, Sebong Lagoi, Teluk Sebong, Bintan Regency, Riau Island 29154, Indonesia
Phone: +62 770 692801
Tanah Merah Ferry Terminal Info:
+65 6542 4369
Club Med Bintan Arrival Information
Knowing the right Club Med Bintan arrival information helps you skip the stress and head straight into holiday mode. From the quick ferry ride to the warm welcome at the resort, everything is designed to be simple and worry-free.
So, keep your documents ready, pack light but smart, and let Club Med take care of the rest. Once you arrive, it’s all about soft beaches, crystal-clear waters, and that signature all-inclusive experience.
We wish you a magical, relaxing, and stress-free holiday at Club Med Bintan. Have a wonderful trip and bon voyage! 🏝️
How do travellers reach Club Med Bintan?
Most international travellers reach Bintan by ferry from Singapore, followed by a road transfer from the Bintan terminal to the resort. The correct sailing, terminal and transfer arrangement depends on the itinerary and passport requirements, so confirm the full connection before purchasing separate transport tickets.
Official checks before travelling
Recheck Singapore ICA entry and SG Arrival Card rules, Indonesian Customs arrival-declaration instructions, Indonesian Immigration visa-exemption information, and Bintan Resort Ferries travel conditions before departure. The ferry operator’s class-of-travel guide explains seating differences. For the holiday itself, see our Club Med Bintan resort guide; for the declaration, follow our All Indonesia step-by-step guide.
