Club Med Bintan Arrival Information

Whether it’s your first visit or you’ve been before, knowing what to expect on arrival makes the whole journey easier. Club Med Bintan is just a short ferry ride from Singapore, but there are a few details worth noting in advance. From visa requirements and ferry procedures to tips on what to pack, this Club Med Bintan Arrival Information will help you start your holiday relaxed and stress-free.

Before You Travel

Travel Documents

• Passport must be valid for at least six months beyond your travel date
• A copy of your Club Med booking confirmation
• A copy of your ferry tickets if you did not purchase a Club Med + Ferry package.
• A visa, if required (Passport holders from ASEAN countries enjoy 30 days visa-free entry)

Things to Do

• 72 hours before departure, complete the All Indonesia Arrival Card
• 48 hours before departure, fill in the SG Arrival Card (for non-Singaporeans travelling through Singapore) to catch the ferry from Tanah Merah Ferry Terminal.
• Download the Club Med app on App Store or Google Play to get the latest activity schedules

Health and Safety

• Travel insurance covering medical and trip cancellation. Malaysian travellers may contact Travelution Holidays to purchase a suitable plan.
• Pack medication and prescriptions in carry-on. Bring motion sickness pills if needed.

Money

• Currency: Indonesia Rupiah (IDR) but Singapore Dollars (SGD) is widely accepted.
• Travellers may be required to show proof of sufficient financial means upon arrival. This can be in the form of a credit card or at least USD 1,000 in cash per person.
• Touch N Go (Alipay) and Duitnow (QRIS) are accepted at selected merchants in Indonesia.
• Club Med is cashless, but it’s a good idea to carry some small bills for personal expenses outside the resort.

Connectivity

• Subscribe to a roaming plan or tourist SIM cards are available at Bandar Bentan Telani Ferry Terminal
• Free Wi-Fi is available throughout the resort

What to Pack

Clothing

• Light, breathable clothes for tropical weather
• Swimwear (bring at least two sets)
• Light cover-up or sarong for the beach and pool
• Evening theme wear (optional). Club Med evening themes are shared one week in advance.

Foot Wear

• Flip-flops or sandals
• Sports shoes for activities
• Comfortable walking shoes if planning excursions
• Water shoes for snorkelling

Extras

• Sunglasses, hat, and sunscreen
• Insect repellent
• Waterproof bag for snorkeling
• Adapter plug (Bintan uses European two-pin type E/F plugs and the UK three-pin type G plugs. Voltage is 220–240V)

Tanah Merah Ferry Terminal Check-in

• Arrive at the ferry terminal at least 1.5 hours before departure.
• During school holidays, long weekends, or public holidays, plan to arrive 2 hours before departure to avoid long queues
• Head to the Bintan Resort Ferries check-in counter. Present your passport to receive your boarding pass, then drop off your luggage.
• Next, proceed to immigration clearance.
• After clearance, wait in the boarding lounge until your ferry is called for boarding.
• The journey by ferry is around 60 minutes
  .

Arrival at Bandar Bentan Telani Ferry Terminal

Immigration and Custom Clearance

• Follow the signs to Imigrasi (Immigration) and Pengambilan Bagasi (Baggage Collection)
• At the immigration counter, show your passport, and Club Med booking confirmation
• Collect your bags at the baggage carousel
• Pass through customs (Indonesia is strict on things like drugs, substances, pornographic materials, counterfeit goods and endangered wildlife products)
• Proceed to the Club Med counter at the end of the arrival hall, just before the exit.
• Travel time from Bandar Bentan Telani Ferry Terminal to Club Med Bitan is about 20 minutes.

Upon Arrival at Club Med Bintan

• You’ll be greeted by the Club Med GOs with a warm Indonesian welcome.
• Check-in process includes:
  • Room assignment
  • Resort wristband (works as your key and ID in the resort)
  • Orientation briefing about activities, dining, and facilities
    

During Your Stay

Restaurants & Bars

If you have dietary restrictions, simply let the restaurant manager or head chef know. They’ll be happy to suggest alternatives and do their best to accommodate your needs.

• Waterfall – Main Restaurant
  • 07:00 – 10:00 – Breakfast
  • 12:00 – 14:00 – Lunch
  • 18:30 – 21:00 – Dinner
    
• Zentika Restaurant
  • 10:00 – 11:30 – Late Breakfast
  • 14:00 – 17:30 – A la carte
  • 18:45 – 21:15 – Dinner (Reservations Required)
    
• Terrace Restaurant – Specialty Restaurant
  • Closed for maintenance
    
• Pondok Ria Food Stall
  • 16:30 – 18:00 – Tea Time
  • 21:30 – 23:00 – Supper
    
• Bars
  • 09:00 – 00:00 – Santai Bar
  • 09:00 – 16:00 – Panorama Bar
  • 10:00 – 23:00 – Matahari Beach Bar

Activities

Some activities may be changed, or suspended depending on the weather and sea conditions. Please check daily timetable for latest update.

Sports & Wellness

• Badminton, squash, tennis, basketball, padel, tennis, ping pong, futsal, beach volleyball, golf, archery, wall climbing, golf, and flying trapeze
• Yoga and meditation sessions
• Aqua gym, snorkelling, kayak, swimming pool activities

Kids & Family

• Registration at 8.30am
• Petit Club (ages 2-3) – Extra Cost 
• Mini Club Med (ages 4–10)
• Teens Club (ages 11–17)

Evening Entertainment

• Nightly shows performed by G.Os 
• Themed parties and live music

Departure and Check-Out

Check-Out Time

• Vacate your room by 10:00 AM
• Continue to enjoy the resort facilities until your departure, with lunch included.
• Late check-out subject to availability and extra charge. Requests should be made at least 1 day in advance.

What to Do Before Leaving

• Fill in the SG Arrival Card (for non-Singaporeans travelling through Singapore)
• Return room key/wristband
• Settle any extra charges (spa, excursions, boutique purchases)
• Leave your luggage outside your room at least 1 hour before departure and inform reception for pick-up.

Transfer from Club Med Bintan to Bandar Bentan Telani Ferry Terminal

• Check the TV near the reception to confirm your departure time.
• Be ready in the lobby at least 15 minutes before pick-up.

Contact Information

Club Med Bintan
Lot A11 Jalan Perigi Raya Lot A11 Lagoi Bintan Utara, Sebong Lagoi, Teluk Sebong, Bintan Regency, Riau Island 29154, Indonesia
Phone: +62 770 692801

Tanah Merah Ferry Terminal Info:
+65 6542 4369

Club Med Bintan Arrival Information

Knowing the right Club Med Bintan arrival information helps you skip the stress and head straight into holiday mode. From the quick ferry ride to the warm welcome at the resort, everything is designed to be simple and worry-free.

So, keep your documents ready, pack light but smart, and let Club Med take care of the rest. Once you arrive, it’s all about soft beaches, crystal-clear waters, and that signature all-inclusive experience.

We wish you a magical, relaxing, and stress-free holiday at Club Med Bintan. Have a wonderful trip and bon voyage! 🏝️