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Learn about Travelution Holidays’ refund policy, including eligibility, timelines, and important terms for cancellations, changes, and unused services.
By making a booking or purchase with Travelution Holidays, customers are deemed to have read and accepted the Terma & Syarat.
Requests for cancellation and refund must be made directly to Cuti Travelution by the person who made the booking. For security reasons, we cannot entertain third-party requests.
Understanding Our Refund Policy
Travelution Holidays cancellation and refund policy are in accordance with the terms and conditions of our suppliers. Please be aware that certain products or services are non-refundable, non-changeable, or non-transferable after purchase. These include, but are not limited to:
- Promotional or restricted flight tickets, cruises, hotels, etc.
- Airline add-on such as seating, meals, excess baggage, etc.
- Entrance tickets
- Theme park tickets
- Meal vouchers
- Hotel vouchers
- Transportation tickets (bus, train, etc.)
- Concert tickets
- SIM cards
- Travel Pass
- Travel insurance after commencement
- No-show on flights, hotels, cruises, etc.
Please ensure that you are aware of the terms and conditions before making a booking or purchase. We recommend travellers to consider purchasing travel insurance to safeguard against non-refundable policies.
Club Med Change Policy
Changes made more than 60 days before scheduled departure:
Written notification must be provided by the individual who made the booking.
Changes, such as a name change, change of destination, or change of dates, will incur an administration charge of MYR200 per guest if the new booking has a lesser value than the original booking.
Changes are subject to availability at the Resort and, in the case of Club Med holiday Air/Ferry/Coach/Train Packages, are contingent upon the availability of Air/Ferry/Coach/Train tickets.
In cases where Air/Ferry/Coach/Train tickets have already been issued, amendment or cancellation charges will apply (refer to Airlines and Other Transportation Carriers).
If the new booking has a lesser value than the original booking, there will be not refund the price difference. If the new booking has a greater value, the guest will be required to pay the new price and any other pricing variances.
In all cases, changes will only be confirmed when we receive payment of all resulting charges and increases in the Club Med holiday cost at the time of your change request.
Changes made within 60 days of scheduled departure:
Changes will be treated as a full cancellation of the original arrangements made by you, and cancellation charges will apply.
Exception for non-refundable rates: No changes or cancellations are allowed. Changes/cancellations will be treated as a full cancellation of the original arrangements made by you.
Club Med Cancellation Policy
. Club Med cancellation policy is applicable to bookings made in Malaysia. Policies for bookings made in other countries may differ from the ones outlined below.
Written notification is required to initiate the cancellation process. The date of receipt of the cancellation notice will be the day when cancellation fees will be applied. You are obligated to pay the relevant cancellation charges per person for the Club Med stay as follows:
| Notification | Penalty |
|---|---|
60 days or more before departure |
Deposit |
59 to 31 days before departure |
50% of Cost |
30 to 15 days before departure |
70% of Cost |
15 to 0 Days |
100% of Cost |
No Show |
100% of Cost |
In the case of Club Med holiday Air/Ferry/Coach/Train Packages where tickets have been issued, ticket amendment or cancellation charges shall apply (refer to Airlines and Other Transportation Carriers).
Club Med reserves the right to cancel any Air/Ferry/Coach/Train ticket held on behalf of yourself and your guests with a 100% cancellation fee.
Exception for Club Med non-refundable rates: No changes or cancellations are allowed. Changes/cancellations will be treated as a full cancellation of the original arrangements made.
Refund Payments
Refunds can be in the form of a credit note or cash, depending on the supplier. A cash refund will be made in the same mode of payment after deducting cancellation charges, administration fees, the cost of gifts or vouchers, credit card merchant fees, and/or bank charges. For example, if the payment was made by credit card, the refund will be credited to the same card. Please note that suppliers may take up to 6 months to process refunds.
Travelution Holidays’ administration fee of MYR150 per person will apply to process refunds.
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