Planning a Club Med escape is exciting, but knowing your booking is safe and sound makes it even better. When you book with Travelution Holidays, we’ll send you everything you need to verify your Club Med booking quickly and easily. In this guide, we’ll walk you through exactly how to check your booking details using your Club Med file number.
Step 1: Locate Your Club Med Booking Confirmation
After confirming your trip with Travelution Holidays, you’ll receive a Club Med confirmation PDF. This document holds all the essential information about your booking — including your unique file number, which is the key to retrieving your booking online or via the Club Med app.
Here’s what to look for:
| Number | What You Will See |
|---|---|
| 1 | Your Club Med Resort Location |
| 2 | Your Name (with Travelution Holidays listed as your agent) |
| 3 | Your Club Med Booking File Number |
| 4 | Your Club Med Client Number (also your Club Med Great Members ID) |
| 5 | Names of everyone in your booking (Last name: IN UPPERCASE) |
| 6 | Per-Person Package Price |
| 7 | Your room type selection. Example, “Superior Room, Occupancy: 2 people” |
| 8 | "(《世界人权宣言》) Total Package Price |
💡 请注意： If you see something like “Structural promo by day,” that refers to a promotional discount off the full Club Med rate. This is just for reference, it’s already factored into your total price.
Step 2: Retrieve Your Club Med Booking Online or via App
You can check your booking through the official 地中海俱乐部 website or on the Club Med mobile app (available on the App Store and Google Play).
Open your preferred browser and navigate to clubmed.com.my or launch the Club Med app (苹果应用商店 或 Google Play) on your smartphone.
For web browser, click on the person icon on the top right corner on the homepage, and click “Sign In“
Click on “with file number” at “Access Your Trip with Your File Number.
Please input your File Number, along with your First and Last Name as prompted, and then click “Log In“.
Step 3: Verify Your Club Med Booking Summary
Once you’re in, you’ll see a snapshot of your Club Med holiday.
| Number | What You Will See |
|---|---|
| 1 | Summary of your trip — travel dates, number of guests |
| 2 | “Transport” refers only to flights or ferry tickets (Club Med transfers are not included here) |
| 3 | Click “Details of My Stay” to see more |
Under “Details of My Stay”, you’ll find:
| Number | What You Will See |
|---|---|
| 4 | Your full booking details again, including transport booked |
| 5 | Full names and dates of birth of all travellers |
| 6 | How much time you have left to confirm your booking |
| 7 | Access to your Club Med confirmation documents (available after payment and validation) |
| 8 | “Confirm My Option” button. Once clicked, you’ll see a prompt asking you to contact Travelution Holidays to finalise your booking |
⚠️ Reminder: Since your booking was made through Travelution Holidays, you won’t be able to confirm or pay online. You’ll be prompted to contact us to complete payment and lock in your stay.
Step 4: What Happens After Payment?
Once your payment is received and your booking is validated by Club Med, you’ll be able to:
- Download your official confirmation documents
- See all details reflected correctly in your Club Med account
Step 5: Verifying Flight Bookings
If you booked a Club Med flight-inclusive package, here’s how it works:
Low-cost airlines (like AirAsia):
- Full payment is required 之前 booking is confirmed
- Flight tickets are issued once payment is made
Full-service airlines (like Malaysia Airlines):
- Payment is required within 24小时
- Your tickets will be issued upon receipt
You can verify your flight booking directly with the airline:
- Visit the airline’s website
- Look for “Manage Booking” 或 “My Trips”
- Enter your booking reference and name
- Double-check that everything matches what Travelution Holidays sent you.
Step 6: Airport Transfers & Arrival Info
Depending on what you’ve booked, here’s what to expect:
- Flight-Inclusive packages: Airport transfers are included
- Club Med Bintan Ferry-inclusive: Jetty-to-resort transfers are included too
- Room + Transfer Packages: Your transfer section unlocks after payment is completed and your booking is validated
To submit your arrival details, follow the same login steps above and:
- Go to Details of My Stay
- Scroll to Facilitate Your Arrival
- Click Start Now
- Under Transfer, click Complete to submit your flight details
Don’t feel like doing it yourself? Just message us. We’re happy to do it for you.
FAQs – Quick Answers
我可以使用Club Med应用程序验证我的预订吗？
是的！它的工作原理与网站相同。只需使用您的文件编号和姓名登录即可。
在哪里可以找到我的Club Med预订档案编号？
查看 Travelution Holidays 提供的 PDF 确认函。文件编号列于页面中央。
如果我发现预订有误怎么办？
立即通知我们。错误很少发生，但最好还是仔细检查并及早纠正。
Is Travelution Holidays an official Club Med partner?
Absolutely. We’re one of Club Med’s leading travel partners in Malaysia and a fully licensed travel agency registered under the Ministry of Tourism in Malaysia. Our license number is 10483.
What if there’s an issue with my flight booking?
Reach out to us immediately. We will resolve it as quickly as possible.
Travel With Confidence
Your holiday should start the moment you book. By taking a few minutes to verify your Club Med booking with the steps above, you’re setting yourself up for a smooth, stress-free getaway.
Still unsure or need help? Our team at Travelution Holidays is always here to guide you. Before, during, and after your trip.
Ready to escape? Your Club Med journey starts right here. Just send us a message and we’ll handle the rest!
